Return & Refund Policys

If your order is showing no tracking movement, is stuck in transit, or has not arrived within the timeframes below, you are eligible for a refund or a free resend.

Days are counted from the date your order was dispatched from our fulfilment centre.

If tracking shows your order as delivered but you haven't received it, the following applies:

• Official non-delivery certificate required: A document from your local post office confirming non-delivery (with official seal) must be provided for us to process the claim.
• Tracking shows an alert: If the tracking status shows an alert (refused, insufficient address, unknown recipient, customs hold, etc.) we will work with you to resolve this. However, in such cases the customer may need to assist with redelivery or collection.

We take quality seriously. If a product arrives damaged, here's what we offer:

• Severe / significant damage: Full refund or free replacement — your choice.
• Partial or minor damage (excluding minor thread pulls, very slight creases, or tiny surface marks): Partial refund or replacement available.
• Electronics / tech accessories: Damage must be reported within 30 days of delivery.

We have quality control checks in place before dispatch, but if something slips through:

• Wrong product sent: Full refund or replacement.
• Wrong colour or size (where it doesn't affect function): Refund or resend — please include a screenshot of your original order.
• Missing parts affecting functionality: Full resend of the item.
• Missing parts not affecting functionality: Partial refund or resend of the missing component.
• Missing accessories: Accessories will be resent.

Orders can be cancelled for a full refund before they enter processing. Once an order has moved to fulfilment, it can no longer be cancelled.

• Custom / personalised (print-on-demand) orders cannot be cancelled after payment as production begins immediately.
• Pre-order items cannot be cancelled after payment as stock is reserved specifically for your order.

FitForgeGear cannot be held responsible for delays or damage caused by events entirely outside our control. We will always notify you if your order is affected. Events covered include:

In all such cases, we will communicate proactively and explore every available option to support you.

In most cases, we do not require physical returns — a refund or replacement can be arranged with photo/video evidence alone. This saves you time and international shipping costs.

If a physical return is specifically requested by our support team:

• Returns must be initiated within 30 days of receiving your order.
• Our team will provide the correct return address and instructions.
• International return shipping costs are the customer's responsibility unless the error was on our end.
• Please be aware that international returns can take 8–12 weeks and we cannot guarantee against transit loss.

The following situations are not covered under our Return & Refund Policy. We appreciate your understanding:

If you're unsure whether your situation is covered, please contact us anyway — we always try to find a fair resolution.